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Help & FAQs

Have a Question?

The best way to get an answer to general questions, including order status, credits, and website help is through our chat in the right-hand corner of your screen.

Not near your computer? Contact our friendly customer support team via phone at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 8 pm EST or email help@nassaucandy.com.

Creating an account

How do I create an account?

Creating an account is easy. Click the “Create an Account” link located in the top right section of any page.

Once you submit your information, you will receive an email confirming that we have received it. This email address will be the primary method of contact, so please use an email address that you check often.

We will review the submitted information within approximately 24 hours (M-F).

You will get a second email asking you to confirm your email address.

If you do not receive an email confirmation, please check your junk mailbox. If the email confirmation is not in your inbox or junk mail folder, please contact us at help@nassaucandy.com or call 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am – 8:00 pm EST.

After you have confirmed your email address (by clicking the “Confirm Email” link contained in the email), your registration information will be reviewed by a Nassau Candy customer support team member. (Please allow up to 1 business day.)

Once Nassau Candy customer support has confirmed your account, you will have full access to the features and functions of the site.

I am already a Nassau Candy customer. Do I still need to create an account on the website?

Yes. You still need to “Create an Account” by clicking the link located in the top right section of any page. Once you submit your registration information on the site through our chat, it will be reviewed, and you will receive a welcome email with all the details you will need to shop on our site.

Can I make changes to my account information on the website?

No. You must contact customer support for changes to your account information. For your safety and security, we do not store or display account information on NassauCandy.com.

Call us at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 8:00 pm EST or email help@nassaucandy.com.

Can I change my password or preferred email address on the website?

Yes. Navigate to the account page by clicking My Account. For a forgotten password, click the Forgot Your Password link. An email will be sent to the email address you used when you registered for an account.

To change your email address, login to your account, then choose Account Information on the left-hand navigation. Then check the box on the right (below your name) to change your email. You may also change the name of the contact person on your account from this screen.

For other account changes, please contact your rep or email help@nassaucandy.com.

I am not a retailer. How do I purchase your products?

Please email us at sales@nassaucandy.com and we will be happy to provide you with a local retail outlet where you can purchase your favorite Nassau Candy products.

I have completed the registration but cannot add an item to my cart. Why?

Please allow up to 1 business day to receive our welcome email confirming your online account has been activated. At that time, you will have full access to all of the site’s features.

If your account has been activated and you are still experiencing this issue, try opening an incognito window in your internet browser (Chrome, Safari, Microsoft Edge, etc.) and log into NassauCandy.com.

If you are still having issues with your cart, try clearing your browser's cache (browsing history) and log in again. If you are still experiencing trouble, log a help request through our chat, contact help@nassaucandy.com, or phone your sales rep for more assistance.

Staying in Touch

How do I get on your email list?

To add your name to our email list simply enter your email address in the lower right corner on any page of the site. Once signed up, you will be able to choose the frequency and types of emails you receive from us.

Does Nassau Candy have a printed catalog?

Nassau Candy no longer prints catalogs but does curate all seasonal items as feature-rich digital collections on our website. The collections can be downloaded to a PDF and printed using the “Download PDF” icon in the left corner of the screen.

To view our current seasonal collections, head to our homepage and scroll down to the “Shop Seasonal” square. There you will be able to tab through the different seasonal assortments available and click on the one you would like to shop.

Shipping Questions

How is my order being shipped?

Delivering your order with care is our top priority.

For locations within our local shipping zone, your order will arrive on your next scheduled delivery day via a Nassau Candy refrigerated truck.

For locations outside our local shipping zone, our team will review your order and select the best shipping method to ensure the most efficient transit times and freight cost. In warm climates, we will provide optimum protection from the elements to ensure your products arrive in excellent condition.

How do I change my shipping address or shipping method?

Your preferred shipping method and address(es) can be discussed and changed with our customer support team at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am – 8:00 pm EST or email help@nassaucandy.com. For your safety and security, we do not store or display your account information on NassauCandy.com

Do you ship internationally?

Yes. We ship both nationally & internationally. For more information email sales@nassaucandy.com

Ordering Questions

Can I make changes to my order?

Once an online order has been placed, if changes are necessary, you must immediately (within 1 hour) email us at sales@nassaucandy.com. Please include your order confirmation number, account name, and clear directions of your changes. You may also call us within 1 business hour at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA).

If your order is still in a pending state, we will be happy to make changes.

I haven’t received an order confirmation email.

Please add sales@nassaucandy.com to your contact list to ensure timely delivery of our messages.

If you have checked your junk email folder and spam folder and still have not received your order confirmation, please phone your sales representative or customer service at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 8:00 pm EST or email help@nassaucandy.com.

Transfer Order Questions

Can you transfer an item from any Distribution Center Location?

Only items in our New York Warehouse are eligible for a transfer order. Items from our New York Distribution Center will say “Ships Separately from New York.” Note: If the New York Distribution Center is where your items typically ship from, you will not see this notification.

What items qualify for transfer?

Items that qualify for a transfer from our New York Warehouse are based on your distribution center. For our Florida distribution center customers, it’s all items except soda, including perishables. Our perishable items always start with 99, followed by four numbers. For example, SKU 991234 would be a perishable item.

For all other distribution centers (Michigan, Texas, Los Angeles, and San Francisco) it’s all non-perishable items (items that do not start with 99) except soda.

Seasonal products are always a transfer item. They can be combined with non-seasonal items to meet the $250 minimum only during seasonal shipping periods.

What is the cutoff time for a transfer order?

Transfer orders must be placed by 4PM EST the day before the transfer truck leaves for your dedicated DC. The deadlines for transfer orders are as follows:

  • Los Angeles: 4PM EST Tuesday
  • Michigan & San Francisco: 4PM EST Wednesday
  • Florida & Texas: 4PM EST Thursday

Will my transfer items ship with items from my DC?

Whether transfer items ship together or separately depends on the shipping method typically used for your orders.

If your orders are shipped on a Nassau Candy truck, your order might ship separately, depending on availability.

If your orders are shipped common carrier, then the rest of your order will be held until the transfer items reach your designated Distribution Center. This is so you’re not charged multiple freight costs.

Note: Items transferred to your local warehouse will ship in 10-14 days. Shipping dates will be sent in your order confirmation email.

Are you charged extra freight for a transfer order?

No, no extra freight is charged for a transfer order.

Payment Questions

For your safety and security, your payment method and other account details are not stored or displayed on nassaucandy.com.

How do I change my payment method for non-online accounts?

To update your account information, including the method of payment, please phone your customer support representative at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) Monday - Friday 8:30 am - 8:00 pm EST or email help@nassaucandy.com.

How do I change my payment method for my online account?

To change your online payment method, simply log into your account. Once logged in, click on “Stored Payment Methods” on the left side of the screen to change your payment method.

What forms of payment are accepted?

We accept payment by credit card (Visa, Mastercard, Discover) and wire transfer. If you would like to be considered for terms, please discuss this with your customer support representative.

Please click here for a downloadable PDF of our credit application.

Do I need a resale certificate?

If your shipping address is in NY, NJ CT, PA, FL, MI, TX, or CA, we need to collect a resale certificate from you. Please click below for your applicable certificate, fill it out, and email to sales@nassaucandy.com or fax to 516.433.9100:

Troubleshooting

Technical Questions

Please direct all questions about the site or any technical difficulties to help@nassaucandy.com

Browser Questions

If you are having trouble viewing the site, please make sure you are using the latest version of your browser.

Cookies Questions

Please see our Terms of Use for detailed cookies information.

Lost Password Question

If you have lost your password, please click here to reset password..

Site Safety and Security

Please see our Terms of Use for detailed safety and security information.

Contact Information

How do I contact a Nassau Candy buyer to distribute my product?

If you would like to submit a product or product line to our buyers, please email:

For Dry Gourmet Food: GourmetFoodBuyers@nassaucandy.com

For Perishables: PerishableBuyers@nassaucandy.com

For Confections: ConfectionaryBuyers@nassaucandy.com

For Nuts, Fruit & Mixes: NutBuyers@nassaucandy.com

In the body of your email please include as much of the following information as possible:

  • Brand Name:
  • Brand Website:
  • Distributor Pricing:
  • MSRP:
  • Complete Product List:
  • Product Samples (if available):

Our buyer will be in touch if there is interest. No phone calls, please.

How do I send you a check or wire payment?

Please mail checks to:

Nassau Candy Distributors, Inc.
Attn: Accounts Receivable
530 W John Street
Hicksville, NY 11801

If you would like to wire payment, please contact your customer service representative at 1-800-486-1226 (or 1-516-433-7100 for calls outside the USA) for wire instructions.